by Carol Sanford
It’s Not about Better Problem Solving!
This is the third post in a series on the seven first principles of regeneration, drawn from living systems sciences.
A regenerative business sees the world in terms of potential rather than problems. By focusing on the core of what’s trying to happen instead of what already exists, a company is able to introduce profound and transformative disruptions into an industry. For example, PayPal enables people to engage directly in exchange, bypassing the problems created by banking infrastructure. Instead of trying to improve banking, business PayPal asks what customers are trying to pursue and invents the means to support them. This requires reining in the strong tendency to start with what is already in the system, and instead to focus on the evolutionary impulses behind what people are striving toward but not yet able to accomplish.
When you start well-intended efforts by identifying a “problem,” you are trapped into thinking that you have to fix it. This leads you on a search for the causes and results in efforts to try out many solutions. It pulls all of your energy toward an endless effort that is based on the mindset that got people into the rut in the first place. Einstein warned us about that. But how to do we not start with what exists, what we already have?
Here’s what to avoid:
- Don’t do surveys to find out how people feel or what they want. They are starting with existing conditions and trying to improve on them.
- Do not do an environmental scan or try to build a database of existing skills or resources and figure out how to make better use of what you already have and are currently doing.
- Don’t ask customers what they want. They start with what they have and how it doesn’t work or isn’t sufficient. Plus, they’ve already told your competitors what they want and sent them on a wild goose chase.
- Don’t pay consultants to collect data for you. That’s a waste of money. It can never lead you to innovation or better competitive positioning, much less disruption. And, according to the Harvard Market Research Center, most customers won’t respond well to what you come up with based on data.
Maybe it’s not a surprise that no matter how well intended the effort, focusing on problems doesn’t eliminate them, only makes room for them to become chronic. Getting people to behave less badly is counterintuitive to the human brain. We are asking people to punish themselves and every bit of research in the world of motivation says this does not work.
Okay! Okay! So what do we do? As crazy as it sounds, we skip over what exists. We act as though the problem doesn’t matter. This sounds harsh, even cruel, but consider: within regenerative processes, problems are not useful information. Nature doesn’t care that rat populations are exploding in the suburban countryside. Regeneration in this instance occurs when this niche within the ecosystem is filled by returning populations of foxes and owls. Circumventing problems is how much real change comes about and particularly the kinds of change that disrupt markets—and also history, for that matter.
Instead of lamenting a problem, ask, “What are customers (or the planet or social groups) seeking to achieve and why?” This is the route to the creation of something that doesn’t yet exist. Don’t look at why current methods aren’t working. Keep your eye squarely on the your buyer’s intention, on the intentions of living systems and social groups. How can you make their lives, as a whole, more workable. To be clear, I am talking about the highest intentions of people as communities, not selfish individual ideas. What is possible in order to make our lives and the living Earth around us what they are intended to be?
Thinking along this line is how Elon Musk got to Tesla. He calls it starting with first principles. He saw that people want to get from one place to another, to go places that enhance living. That was it. So he didn’t improve current automobiles; he bypassed the current concepts and started with the core intention. This is also how Larry Page and Sergey Brin got to the driverless car. They didn’t try to solve a problem in the existing system, foundering on what is currently being explored. They asked what are the core processes involved in moving from place to place, under all conditions.
We can see this at work in the physics of energy. Kinetic energy is already released and has exhausted its potential. The only place where the potential for qualitative change exists is “before”—before energy is manifested and spent, before problems are created. Regenerative thinking dwells in this before, with the potential for what can come into existence.
Seeing true potential requires us to go back to the DNA of our intentions, conscious and unconscious, back to first base, where the uniqueness of the opportunity exists. What is screaming to be directly realized directly? This is the question that PayPal answered when they noticed that customers were encumbered by the current banking system and could be released by a method to make direct payments.
The same is true for engaging with people. For example, when we pay attention, we see loads of potential in the children around us. We see their shortfalls as well; there is no end of shortfalls to fix. But if you start with who a child really is, deep inside, what makes them unique, and you help them realize more and more of that, to become closer and closer to their own singularity, then they thrive. Who wants to make a child “less bad”? Don’t we instead want to support them in their quest to realize their unique potential? And don’t we feel the same about each new business and each watershed? No two living systems are the same; each is pursuing a unique potential. Find that and you become a great business leader or a great biologist.
Going back to the DNA of an intention is graspable by looking at how a starfish regrows a broken limb, which I mentioned in my last blog. A starfish or a salamander is capable of regenerating a limb lost as the result of injury, disease, or aging.Some of their cells are able to reform and resume their stem cell nature. They use the DNA of that specific animal, in that ecosystem, and then regenerate a new set of cells.
Regeneration is always about going back to base material and regenerating from what is at the core. The regeneration process bypasses the existing problem, a missing limb. It doesn’t try to sew it back on or build an artificial replacement, or teach the animal to adapt to its loss. It generates the limb anew, from the same base that created the original one. As it does so, it takes account of changes over time, the evolutionary capacity of natural systems, and adapts the new limb to the starfish or salamander’s current age and habitat. That is the way a regenerative thinking process works for economies, agriculture, investing, or any other arena. Find the core of the intention.
At The Regenerative Business Summit, we are creating a way for people to explore the ideas and principles of regeneration for themselves. “How can we increasing work regeneratively?” The summit will include no outside experts, panels, or business promotion, but will work entirely attendees who have been testing their own ideas about regeneration and who want to work together in a field of inquiry to explore and apply new ones. They will engage in business assessment processes to decide where they are on a path and where they want to go with regard to regeneration.
Attendance at the summit is by invitation only and we are filling up fast. Please check our website, TheRegenerativeBusinessSummit.com, and let us know if you would like an invitation. Also read about our opening night festivities, which will include the awarding of The Regenerative Business Prize. You might like to nominate your own or another regenerative company. Please also talk to us about joining the movement to create more and faster change through Enlightened Disruption.
Save the Date: First Annual Regenerative Business Summit. Oct. 18- 20, 2016. From Friday Evening on 18th to Noon on 20th. Seattle WA. At The Foundry by Herban Feast. I am looking for the link that was in recent newsletters to sign up for further info. You may know where it is. I will send when i find.
by Carol Sanford
Phase One: Discern a Living Structured Whole and Avoiding “Part” Thinking
How to know if you are doing something else and calling it Regeneration!
Last month I began a series of blogs on the concept of Regeneration. The idea of Regeneration has a very long history of practice. It comes out of the concept of Living Systems Thinking. Charles Krone, one of the pioneers of Procter and Gamble’s revolutionary work design, developed something called framework-thinking, which promotes the ability to see wholes at work. The one used here, he called Levels of Work, employed by all P&G Soap employees to understand markets, customers and even soap making, as a living process. The Levels of Work framework enables our understanding of the different kinds of work we take on, in business and other activities. Using it well utilizes a hierarchy of work, some with a better return for innovation, some better for problem solving. Each activity requires different natures or work. He called the base of the hierarchy “operational work,” getting things done and done well. The next level is “maintain or sustain,” how to keep something at its highest level of functioning in a changing ecosystem. “System evolution” level increases the capability of a complex system to evolve over time. Finally, “regeneration work” builds the capacity of wholes to, on an ongoing basis, uniquely bring new value from its role and contribution. All of these levels are needed, but much is lost if we cannot tell where we are, or worse, fool ourselves. I see this happen with innovation often. The situation required regenerative work, but often used maintain problem solving tools.
The first blog in this series was an overview of the history, including my forty years with the concept, and the etymology of the term Regeneration as an approach to change and health. When one sets out to work Regeneratively, it is with the intention of finding the full potential of some effort, one that will proceed through seven phases of thinking and acting, where each phase builds and interacts with the others. The use of phases instead of stages allows you to revisit as you move along. Phase One is the subject of this blog, which offers a more in-depth look as the first requirement to even begin thinking about working Regeneratively. You begin with discerning a living structured whole.
When my daughter graduated from Swarthmore College, Tim William, now a professor emeritus, granted her a Distinction in Biology. She had refused to dissect animals and insects, still graduating Phi Beta Kappa, and instead studied them in motion, sometimes with imaging equipment. In appreciation of her wisdom, he offered his own relevant experience in the Peace Corps as a teacher in Zimbabwe. He had invited the young village students to capture frogs and bring them back in jars he provided. He proceeded to show them how to kill the frogs with chloroform using his frog. The children froze and then screamed, all running out of the makeshift classroom.
Very shortly, the local Chief emerged and asked why he was teaching the children of the village to kill frogs. Tim explained that is was just a necessity of being able to cut them up to be able to understand a frog.
The Chief, with a toothless grin, got down in a squat position and began to leap around croaking, in what Tim reported was a very accurate depiction of frog behavior. When the Chief rose, he said to Tim, “You cannot understand a frog, without a WHOLE frog doing what frogs do.” He made Tim squat and hop and “be” a frog. Smiling broadly as he walked away, the Chief added, “You have to feel the whole frog in motion, to truly understand.” He had also removed the lids and gleefully watched all the frogs hop back into the brush.
What is a Living Structured Whole?
Think of the human body, both literally and metaphorically. You know it is a whole for one reason. It has structures, systems and processes of its own.
- It has a self-contained and containing structure. E.g a skeleton.
- It has systemic working systems, which order and organize the working of activity inside the Whole. E.g. digestive, elimination, and cardio-vascular systems.
- The processes it engages in make use of a self-managing open exchange, rather than a closed one. E.g eating is an exchange with other systems, repeating, always with fresh material. Closed systems always require the importation of energy from an external system. An open process can engage in value-adding or value-extracting processes with its ecosystem.
Other examples of wholes with structures, systems and processes that meet these criteria are a Customer, Earth, a Place, or an Employee. They each have a self-contained and containing structure, systemic working systems to manage the recurring working of the whole, and the processes that manage exchanges and fuel.
A Business example: a corporation means “the body of the whole.” Some business units are wholes with their own structures, systems and processes. A school most often is within the larger school system. It operates independently as a whole within a whole.
Why regeneration requires a structured whole?
It is the structures, systems and processes that get regenerated. If it is not a living system, it cannot be regenerated. For example, a curriculum or programs, which are “part” of processing, can be upgraded or refreshed, but not regenerated. In another example, our skeleton can be regenerated, which happens after an accident or bone loss. It is done in the context of the whole body if it is really regenerative, with its unique DNA, in that context and age, and is specific to that person. This happens even beyond the physical, one’s spirit when depressed, for example.
What happens if we don’t start with a whole?
We promote and work from fragmentation like with bones when seen as a “part” of the body, not structuring for a whole. We seek to treat the “parts” as problems in decline and try to stop the decline (i.e. doing not as bad), or we pursue something generically good, which is not matched with the whole that we want to regenerate. E.g., medicine when it is not holistic, or sustainability approaches when practiced as parts of the whole (water, forests separately). The undeveloped mind collapses to perceiving parts. We have to learn to see wholes. In business, it leads to having someone supervise all the parts to bring them together. In medicine, we see one specialist after another for different parts of a subsystem.
How do you discern a whole? How can you avoid fragmentation?
Medicine has been moving toward a holistic view of human health in many quarters. This means working less to find solutions for symptoms and working to see what health creation might look like for the whole human being. How do we work from what makes systems healthy, like the cardiovascular systems, metabolic systems, and circulatory systems, in the context of the whole in which they are nested? Otherwise, it is working with the “parts of a cut up frog” to understand a living frog. It cannot be understood if it can no longer jump and croak. What makes the “being” healthy as a whole, working to create vital structures and systems at the same time through regulation of the processes the person engages in. Fragmentation tends to be our default, and it is often hard to break the habit from out training. Here are some hints.
- Use a living systems framework that evokes questions that helps us understand the working of a particular “whole.” E.g. the Levels of Work Framework I used to create this blog and many other works. A Framework is not the same thing as a model that shows how to replicate an existing pattern. It can be First Principles, like in classical and quantum physics. Frameworks invite the generation of a pattern, in this time and space, rather than follow a preset pattern. We need models for building airplanes, but not businesses, ecosystems or families. A systems framework is a mechanism for questions rather than answers.
For example, all my books are written with a living system framework. The Responsible Business uses a pentad, a five-term framework for looking at an ecosystem’s vitality, viability and evolution. It invites you to use it as a system rather than divided “parts” of the system . The understanding is not the same from one time to another. Rethinking can invite a higher quality of thinking and energy. It shows the connections and relationships.
1. Examine the characteristics of a Whole:
- Ask what structures it contains, as a being or entity. Not all structures are living systems. Neither a ladder nor a building is living.
- What are the systemic systems that keep its life in order?
- What does it exchange with other systems? Are its processes only internal ones or exchange ones? Living processes promote exchange.
- Lists! – A quick clue you do not have a “whole.”
- Functions of a whole, like marketing in a business.
A major challenge of our times is the development of a mind that can see wholes and their working, thus overcoming fragmentation of mind and then fragmented initiative on living beings, like Earth.
The next blog is #3, How to See Something Alive and Working Without Cutting It Up Into Fragments Through Dissection. Once you have a whole frog, how do you understand its working?
Save the Date: First Annual Regenerative Business Summit. Oct. 18- 20, 2016. From Friday Evening on 18th to Noon on 20th. Seattle WA. At The Foundry by Herban Feast.